AI product assistant for online stores
Most webshop visitors don't buy on the first visit — they have questions about sizing, stock, and shipping. The ChatAutomata AI chatbot recommends specific products from your WooCommerce catalog, checks stock, and retrieves order status. It doesn't just answer — it performs actual operations.
- Product search in natural language: 'red cotton polo shirt size M'
- Real-time stock checking and sizing advice
- Order tracking: 'where is my package?' — by email + order number
What can the chatbot do for online stores?
Product search in natural language
The chatbot recommends specific products from your webshop catalog. For 'round-neck red cotton polo size 40' queries it returns products with images, prices, and links.
Real-time stock status
'Is the XL still available?' — the chatbot answers instantly from WooCommerce stock data. If sold out, it suggests similar products. No false promises.
Order tracking
The customer provides their email and order number — the chatbot retrieves the status (processing, shipped, delivered) and tracking link from WooCommerce.
Sizing advice and cross-sell
'What do you recommend with this?' — the chatbot suggests related accessories for the viewed product. For sizing, it uses the size chart set in the product description.
Coupon delivery via chat
The chatbot can generate unique coupon codes if enabled in WooCommerce. It responds to 'I want a 10% discount' type requests according to marketing rules — e.g., after email submission.
Cart reminder via email
If the customer abandons a cart, the chatbot sends an email based on the conversation (via Mailchimp, Brevo, MailerLite integration). 'Still thinking? Here's your cart — can I help?'
Industry usage examples
The following case studies are generic industry examples — not specific client names, but typical situations on the Hungarian market.
Clothing webshop — sizing advice
A clothing webshop has a high return rate because customers 'hope it will fit' — but don't check the size chart.
The chatbot automatically guides through the size selector (height, waist, hips) for the selected product and recommends the right size. The return rate noticeably decreases.
Accessories store — natural language search
An accessories webshop with 5,000+ products — customers can't find what they're looking for with category navigation.
For a 'gold bracelet for kids birthday' query the chatbot recommends 3-5 specific products from the catalog, with images and prices. The customer clicks directly from the chat.
Food webshop — order tracking
A food webshop processes 200+ daily orders, and customers frequently ask 'where's my package' on delivery day — long phone queues.
The chatbot retrieves the status and courier tracking link from the email + order number pair instantly. Phone load noticeably decreases — the chatbot handles dozens of daily queries alone.
Plans — chatbot pricing
Free
$0 / mo
100 messages/mo, 1 chatbot, ChatAutomata branding. No credit card required.
Starter
$15 / mo
1,000 messages, 3 chatbots, web + Messenger + WhatsApp, lead capture, custom logo.
Pro
$45 / mo
10,000 messages, unlimited chatbots, booking and webshop actions in chat, own AI key option, analytics.
Business
$120 / mo
50,000 messages, 10 team members, multilingual support, own-brand appearance, custom domain, higher support level.
Frequently asked questions
How does it connect to WooCommerce?
The WooCommerce connection is configured in a few guided steps in the chatbot interface, so product catalog, stock, and order information can be used in chat.
What about other webshop platforms?
Beyond WooCommerce, Shopify, Magento, PrestaShop, BigCommerce, WIX, and Squarespace workflows can also be connected. The exact solution depends on the webshop system and required functions.
Can it send coupons?
Yes — the chatbot generates unique coupon codes tied to the customer's email, if enabled in WooCommerce. It decides based on marketing rules (e.g., first purchase, abandoned cart, email submission).
How many products does it work with?
Any catalog size. The chatbot builds on your current webshop product data, so catalog changes can show up quickly in conversations as well. Large catalogs are supported.
Can it do cross-selling?
Yes. The chatbot can recommend related products, accessories, and alternatives based on your webshop rules.
How does it handle customer data?
It is built for GDPR-conscious operation: customer data is recorded only for necessary workflows, while conversations are handled with protected access and deletion options.
What about chatbot misunderstandings?
You can review conversations in the admin panel and improve answers with the FAQ editor: add new Q&A pairs, clarify content, or update the knowledge base.
How much does it cost for e-commerce?
The Pro plan is a good starting point for most webshops with 10,000 messages/mo, unlimited chatbots, and webshop functions. Larger stores should consider the Business plan for higher quota and team settings.